We, at Alexander and Jacob, would like our customers to always be happy when shopping. We have adopted a flexible returns policy based on standard rules and regulations, following specific terms and procedure.
- The purchased items may be returned within 14 days of the day you have received the products
- The items should have their labels on and be in perfect condition, without any signs of wear or any kind of odor.
If, for any reason, you wish to return an item (exchange, return) you should
- Contact with us at 2310 234 234 or [email protected]
- Fill in the return form you will find here
- Pack the item carefully
- Call ELTA COURIER or GENIKI TAXYDROMIKI to receive the parcel, day and place of your preference
Returns will be forwarded to:
ALEXANDER & JACOB
16 Fragon str
Cost of change/return (for Greece)
If you wish to exchange the item for first time there is no extra charge, on condition that you return the item with the courier service collaborating with our company. In case you choose another courier service, you are charged with the return shipping cost and pay the amount to the courier representative.
You may also change the items at the company’s stores
- Athens: Andrea Papandreou 1, Dourou sqr, Halandri, tel. 210 6890000
- Athens: Aggelou Metaxa 11, Glyfada, tel. 2108958900
- Thessaloniki: Makenzy King 4, Agias Sophias sqr, tel. 2310 271500
If you wish to change the item a second time
you will be charged with the shipping cost which amount to 5€. If you choose the company’s courier service the fee will be deducted from the amount of the new purchase or you will have to pay cash upon delivery shipping cost included. You don’t have to pay the courier representative yourself. On the occasion you choose a different courier service you will have to pay for shipping cost upon delivery to the representative of the courier service.
If you wish to return the item
you purchased you will be charged with the return shipping cost. If you choose the company’s courier service, the cost is 5€ and will be deducted from the amount refund due. On the occasion you choose a different courier service you will be charged with the cost of shipping and pay the amount to the courier service representative upon delivery. In this case, you will receive a full refund on our behalf.
Exchange/Refund cost (for Cyprus)
If you wish to exchange an item, you are charged with the return shipping cost as well as the shipping cost of the new item delivered. You may choose a courier service of your preference and pay the transport cost upon delivery to the courier service representative.
If you wish to return an item, you are charged with the return shipping cost you may choose the courier service of your preference and pay the shipping cost upon delivery to the courier representative.
For more information, please call at (0030) 2310 234 234.